At Bryanston Jewellers, your satisfaction is important to us. We stand by the quality of our products and are committed to ensuring you receive goods that are in perfect condition. This policy outlines our procedure for returns and refunds, in compliance with the Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECTA) of South Africa.
In accordance with the CPA, all our products come with a six-month implied warranty of quality. This means that if any product you purchase is found to be defective, unsafe, or not of good quality, you have the right to return it to us within six months of delivery.
We will gladly accept returns for products that have a manufacturing defect or are otherwise faulty. A product is considered defective if it is not reasonably suitable for its intended purpose, is of poor quality, or is not in good working order.
Upon receipt of a defective or faulty item, you have the right to choose to have the item:
We are legally obligated to honour your choice.
While the CPA provides a six-month warranty, our own policy allows you a 30-day return window for defective or faulty products. We encourage you to inspect your items as soon as they are delivered and report any defects to us within this period to ensure a swift resolution.
Please choose your products carefully. We do not accept returns or offer refunds for a “change of mind.” Our policy is limited to returns for defective or faulty products. This is in line with South African law, which does not provide a general right of return for a change of mind for most purchases.
Due to the bespoke nature of custom-made jewellery:
No returns or exchanges are accepted for custom-made items unless a manufacturing defect is present. This includes items made to your specifications or personalised with engraving or resizing.
To initiate a return for a defective or faulty product, please follow these steps:
Online purchases may be returned in-store at Bryanston Jewellers CC with a valid receipt, provided the return meets the conditions outlined above.
To be eligible for a refund or replacement, the returned item must be in its original packaging with all tags attached, and in the same condition as when you received it, with the exception of the defect reported. We reserve the right to inspect the item to verify the reported defect.
For hygiene and health reasons, certain items are non-returnable unless they are defective or faulty. Please check the product description for any specific return restrictions before making a purchase.
For any questions regarding this policy or to initiate a return, please contact our customer service team at:
